At Warehouse Garden Centre, we always remain confident in believing our products and services are of the highest quality. As a business, we understand there may be occasions where customers are not fully satisfied with their purchase. To make this process as smooth as possible, we have outlined the following policy.
For further information, we advise our customers to speak to a member of our store team, available during our normal business operating hours.
Opening Hours:
Our Buying and Head of Supply team continuously work with suppliers to ensure that all our products are maintained at the highest possible standard. In the event you receive an item you are not satisfied with, please follow the steps below:
Our Customer Services department will handle your enquiry. If your complaint requires further review, it will be escalated to our Senior Management team.
If, on any occasion, you have been unhappy with the level of service received, we encourage you to write to us at the following address, addressing your letter to Senior Management:
If you have received an item that is faulty or you are not satisfied with it, you can either bring it back to our Warrington store or send it back to us by post.
Once you have spoken to a member of our team and agreed on the return, a return label will be issued to you. Please ensure your item is securely packaged and the label is clearly attached.
When we receive your returned item(s), we will carry out the necessary checks and issue either a replacement item or a full refund. Items purchased online can also be returned in person to our Warrington store.
